Are you an Application Support professional looking to bring your technical troubleshooting skills to a globally recognised software platform?
We are partnering with one of the world’s leading enterprise software platforms to find an Application Support Analyst for their APJ Support Team.
Acting as the critical bridge between major enterprise clients and the core engineering team, this role is dedicated to solving complex, code-level web and UI issues.
What you’ll be doing:
- Managing and resolving challenging web-based UI/UX issues for high-value enterprise partners and customers.
- Performing deep root cause analysis using standard debugging concepts and log file analysis.
- Collaborating with customer administrators, developers, and internal teams to ensure seamless platform functionality.
- Managing incidents, escalations, and technical documentation within strict SLAs.
What you’ll bring to the team:
- Proven commercial experience in customer-facing technical support, ideally within SaaS, web-based products, or e-commerce.
- A solid technical baseline in web fundamentals (HTML, CSS, JavaScript, and AJAX). Comfortable reading, inspecting, and troubleshooting the code.
- Proven experience in incident management and complex problem-solving.
- Exceptional written and verbal communication skills to articulate technical solutions to non-technical stakeholders.
Bonus points for (or a strong interest in learning):
- Exposure to modern or legacy JavaScript frameworks (React, Vue.js, AngularJS, Node.js).
- Familiarity with backend languages (Java), API integrations (REST, JSON, XML), or databases (MySQL, Oracle).
- Any background working with Linux/UNIX environments or ITIL/ITSM frameworks.
- Previous experience operating within or supporting large-scale ITSM/enterprise platforms (e.g., ServiceNow, Salesforce, or Zendesk).
What’s next:
If you enjoy deep technical problem-solving and want to align yourself with a global tech leader, apply now with your updated CV!