Are you a Senior Lifecycle expert ready to take total ownership of a global roadmap?
We are partnering with a globally recognised FinTech leader for a Senior Lifecycle Manager.
We need a strategic architect to take the wheel of the customer journey across Australia, New Zealand, and the UK.
Following a major global move toward AI and automation, the business is faster and more data-obsessed than ever.
You will be the champion responsible for building the global churn reduction playbook and working closely with Product and Data Science teams to keep millions of users engaged.
If you can hit the ground running, prioritise what matters most, and drive results in a lean team, we want to hear from you.
What you will be doing:
- Own the end-to-end CRM and lifecycle strategy across ANZ and the UK, designing sophisticated journeys that maximise engagement and slash churn.
- Navigate a fast-paced environment where priorities shift quickly, defining the roadmap to ensure commercial objectives are hit first.
- ecute a rigorous A/B testing agenda and leverage deep data insights to optimise a world-class retention framework.
- Act as the strategic bridge between Product, Engineering, and Analytics to ensure your lifecycle roadmap is prioritised and delivered.
- Provide day-to-day guidance to a dedicated direct report, fostering a culture of high performance and data-led execution.
What you can bring to the team:
- Extensive senior experience in SaaS, hyper-growth FinTech, or Digital Marketplaces.
- A proven track record of taking total ownership of a function without needing hands-on management.
- Comfort leveraging AI and modern automation tools to increase strategic output and efficiency.
- Deep architectural knowledge of enterprise stacks (Iterable, Braze, or SFMC) and comfort with data-led environments (SQL, Reverse ETL).
- The ability to measure success purely in terms of P&L impact, ROI, and churn cohorts.
Why join?
- Lead the global retention strategy for one of the most beloved brands in FinTech.
- Operate at the absolute forefront of AI innovation within a business heavily investing in new MarTech tools.
- Enjoy total flexibility with a fully remote working model across Sydney or Melbourne.
What’s next:
Immediate start available – apply now! ~ We can’t wait to meet you